Shipping policy


1. Order Processing Time

All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Carriers

To provide the most reliable service, we partner with top-tier global logistics providers, including:

  • USPS (United States Postal Service)
  • FedEx
  • UPS (United Parcel Service)
    …etc.

3. Estimated Delivery Times

We ship to customers worldwide. Delivery times vary by destination. Please refer to the estimated windows below:

Destination Estimated Delivery Time
Japan 4 – 12 Business Days
France 6 – 12 Business Days
Germany 8 – 12 Business Days
Canada 9 – 18 Business Days
United States 10 – 17 Business Days
Italy 11 – 15 Business Days


4. Tracking Your Order

Once your package is in transit, you can monitor its progress using the tracking link sent to your email. Please allow 24–48 hours for the tracking information to update on the carrier's system.

5. Customs, Duties, and Taxes

Aptiaide is not responsible for any customs duties or import taxes applied to your order. All fees imposed during or after shipping (such as tariffs, levies, or brokerage fees) are the sole responsibility of the customer.

Please note that the final price of our products already includes Sales Tax/VAT where applicable. However, this does not cover potential country-specific import duties that may be assessed by your local customs office upon arrival.

6. Shipping Delays

While we strive to meet the estimated delivery dates, occasionally packages may be delayed due to factors beyond our control

7. Separate Shipments Policy

To ensure the fastest possible delivery, orders containing multiple items or different product attributes may be shipped in separate packages. Consequently, you may receive multiple tracking numbers and your items may arrive at slightly different times.

We implement this process to prevent delays caused by individual item processing and to ensure that each product is packaged securely for its journey. Please rest assured that no additional shipping fees will be charged for these separate shipments.

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