Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
2. Shipping Carriers
To provide the most reliable service, we partner with top-tier global logistics providers, including:
- USPS (United States Postal Service)
- FedEx
-
UPS (United Parcel Service)
…etc.
3. Estimated Delivery Times
We ship to customers worldwide. Delivery times vary by destination. Please refer to the estimated windows below:
| Destination | Estimated Delivery Time |
| Japan | 4 – 12 Business Days |
| France | 6 – 12 Business Days |
| Germany | 8 – 12 Business Days |
| Canada | 9 – 18 Business Days |
| United States | 10 – 17 Business Days |
| Italy | 11 – 15 Business Days |
4. Tracking Your Order
Once your package is in transit, you can monitor its progress using the tracking link sent to your email. Please allow 24–48 hours for the tracking information to update on the carrier's system.
5. Customs, Duties, and Taxes
Aptiaide is not responsible for any customs duties or import taxes applied to your order. All fees imposed during or after shipping (such as tariffs, levies, or brokerage fees) are the sole responsibility of the customer.
Please note that the final price of our products already includes Sales Tax/VAT where applicable. However, this does not cover potential country-specific import duties that may be assessed by your local customs office upon arrival.
6. Shipping Delays
While we strive to meet the estimated delivery dates, occasionally packages may be delayed due to factors beyond our control
7. Separate Shipments Policy
To ensure the fastest possible delivery, orders containing multiple items or different product attributes may be shipped in separate packages. Consequently, you may receive multiple tracking numbers and your items may arrive at slightly different times.
We implement this process to prevent delays caused by individual item processing and to ensure that each product is packaged securely for its journey. Please rest assured that no additional shipping fees will be charged for these separate shipments.