Refund policy
Thank you for choosing our products. We are committed to providing you with high-quality products and a satisfactory shopping experience. Please review our Refund Policy, designed to comply with international consumer protection standards while ensuring fair trade.
Important Notice: Unboxing Video Requirement
To safeguard your consumer rights and expedite the resolution of any potential disputes, we strongly recommend that all customers maintain clear, continuous video recording of the entire unboxing process in a well-lit environment upon receiving the package. Please retain this unboxing video, as it serves as the most effective proof for resolving issues concerning damage or missing items.
Core Principle: Hygiene Exemption and Tamper-Evident Seal
Return Window: All requests for returns or refunds must be submitted within 15 days of the customer receiving the item.
As chopsticks are classified as personal hygiene items / food contact materials, we enforce a strict Hygiene Exemption Principle to ensure the health and safety of all customers:
- Only items in new, unused, and resalable condition are eligible for a return.
- Once the product's original factory packaging or the Tamper-Evident Seal has been torn, removed, or compromised, the item is considered used or potentially contaminated. Therefore, we will not accept returns or issue refunds for any reason once the seal is broken.
Policy Details: Categorized by Reason
Condition A: Change of Mind Return (e.g., "Not wanted / Ordered by mistake")
Definition: The customer initiates the return for personal reasons unrelated to product quality. The item must meet the Hygiene Exemption conditions above.
| Policy Element | Detailed Explanation | Shipping Cost Burden |
| Product Condition | Must be new, unused. All accessories, gift boxes, and the Tamper-Evident Seal must be intact. | Customer |
| Verification | You must provide clear photographic proof that the Tamper-Evident Seal is intact for the return to be processed. | Customer |
| Original Shipping Fee Deduction |
We will refund the full product price, but will deduct the original shipping cost incurred for the order. Specifically: 1. If you paid for shipping: The original shipping fee you paid is refundable. 2. If we offered free shipping: We will deduct the actual shipping cost we paid to the carrier from your refund amount. |
Customer bears loss |
| Resolution Method |
Return for Refund: We will provide you with the designated return address. For the refund to be processed, you MUST write down the following information on a piece of paper and include it in the package with the product. Failure to include this information will result in the return being rejected: a. Your full name and contact information used when placing the order. b. The original tracking number from the first delivery. |
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| Return Shipping Fee | You must arrange and pay for the international shipping cost to return the item to our designated address (e.g., overseas consolidation warehouse or domestic China warehouse). | Customer |
| Refund Amount | Full refund of the product price (minus the original shipping cost as specified above). | - |
Condition B: Quality/Defect Return (e.g., "Product Defect / Damage")
Definition: The item exhibits a manufacturing defect, crack, transit damage, or discrepancy with the description before being opened for use.
| Policy Element | Detailed Explanation | Shipping Cost Burden |
| Product Condition | Must be unused, and the Tamper-Evident Seal must be intact (to prove the defect was not user-caused). | We bear the cost |
| Verification Process | You must provide clear photos or video evidence (unboxing video highly preferred) showing the defect and the intact Tamper-Evident Seal for our verification. | - |
| Resolution Method |
Upon verification, we will resolve the issue through one of the following methods (We reserve the right to make the final determination): 1. Replacement: We will reship a new item free of charge and will not require you to return the old item. 2. Return for Refund: We will provide you with the designated return address. For the refund to be processed, you MUST write down the following information on a piece of paper and include it in the package with the product. Failure to include this information will result in the return being rejected: a. Your full name and contact information used when placing the order. b. The original tracking number from the first delivery. |
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| Refund Amount |
Upon receiving and verifying the returned item, we will issue a FULL REFUND (including product price, original shipping fee, and the reasonable shipping cost you paid for the return). You must provide a screenshot of the shipping payment receipt (e.g., logistics receipt or payment screenshot) to allow us to calculate and compensate the reasonable return shipping fee. |
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Condition C: Replacement if no delivery in 30 days.
| Item | Description |
| Eligibility Period | Orders not delivered within 30 calendar days from the purchase date. |
| Resolution | A one-time free replacement of the original service or product. |
| Frequency Limit | This replacement is limited to once per transaction. |
| Exclusions | Delays caused by incorrect user-provided information or third-party platform maintenance. |
Condition D: Used or Hygiene-Exempt Return (e.g., "Seal Broken / Used")
Definition: The Tamper-Evident Seal has been compromised, the product shows signs of use, or its unused status cannot be confirmed.
| Policy Element | Detailed Explanation | Shipping Cost Burden |
| Outcome | We will deny the return and refund. | - |
| Unqualified Return |
If you still return the non-compliant item, we will notify you that a refund will not be issued. We will provide you with evidence of the broken seal or signs of use. We will not refund you any fees (including the product price, original shipping fee, and the reasonable shipping cost you paid for the return). |
Customer |